We are recruiting a Engineering Group Leader (Customer Plant Lead) to join our team to support our client in the automotive industry.
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RESPONSIBILITIES:
- Act as the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues
- Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the Engineering Group Leader will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns
- Lead Short Loop Morning & Evening market meetings with new claims information
- Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
- Work with plants to investigate processes that can be associated with warranty
- Expedite part analysis for results on high priority investigations because of Short Loop
- Communicate warranty and plant quality issues between Control Tower and plant engineering
- Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
- Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants
- Involvement in new launches FEW (Field Early Warning) focus
REQUIRED SKILLS & QUALIFICATIONS:
- Bachelor's degree or higher in Engineering
- 5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience. Familiar with overall automotive systems
- Strong verbal and written communication skills
- Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
- Excellent interpersonal, organizational, and analytical skills
- Detail oriented, team player, flexible, ability to prioritize, quick learner
- Proficient in both writing and speaking the English language
- Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+
- Familiar with dealer service information
OTHER PERKS & BENEFITS:
- Cost-sharing medical & dental benefits after 30 days
- 401K plan after 90 days
MEDA offers an excellent referral bonus. Great candidates know great candidates.
