Our Tier-1 client, a leading supplier in the design & manufacturing of exterior structural components, is recruiting for Customer Quality Manager
RESPONSIBILITIES:
- Ensure that the products and/or services an organization provides are fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations
- Promoting quality achievement and performance improvement throughout the organization
- Report to top management on the performance of the Quality Management System, Environmental Management System and any need for improvement
- Ensure the promotion of awareness of customer requirements throughout the organization and liaison with external parties on matters relating to the Quality Management System, and Environmental Management System
- Management Rep for ISO 14001 and TS-16949
- Achieve and maintain TS-16949 certification and compliance
- Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements
- Effectively interact with Production and Development teams to maintain product supply and help introduce new products
- Working with purchasing staff to establish quality requirements from external suppliers
- Ensuring compliance with national and international standards and legislation
- Set boundary standards and establish clearly defined quality methods for staff to apply
- Defining quality procedures in conjunction with operating staff
- Setting up and maintaining controls and documentation procedures
- Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications
- Establishing standards of service for customers or clients
- Monitoring performance by gathering relevant data and producing statistical reports
- Organize and manage quality assurance function in close co-operation with the customers and with the Company’s Management team (Member of Management Team)
- Identifying relevant quality-related training needs and delivering training
- Collating and analyzing performance data and charts against defined parameters
- Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
- Supervising technical staff in carrying out tests and checks
- Writing technical and management systems reports
- Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods
- Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC
- Maintaining awareness of the business context and company profitability, including budgetary control issues
- Assessing the product specifications of the company and its suppliers, and comparing with customer requirements
REQUIRED SKILLS & QUALIFICATIONS:
- A business/technical bachelor’s degree
- A minimum of 5 years of Quality Management work experience in an automotive manufacturing environment and/or related field
- Maintaining the full Quality Management system including; maintaining quality plans, corrective actions, maintaining all certifications, and customer compliance
- Proven experience working in the TS-16949 quality environment
PREFERRED SKILLS & QUALIFICATIONS:
- Masters degree
- TS Lead auditor certification
- Bi-lingual (Mandarin and English)
- Good written and oral communication skills
- Knowledge of customer procedures and expectations
- Ability to successfully handle multiple priorities simultaneously
- Ability to take ownership with minimal direction
MEDA offers an excellent referral bonus. Great candidates know great candidates!
