We are recruiting an experienced Software Controls Engineer to join our team to support our client.
NOTE:
- Hybrid – 4 days in office
RESPONSIBILITIES:
- Provides telematics and fleet management services to commercial and fleet customers
- Serve as a foundational building block to the companies continued leadership and innovation in fleet/commercial vehicle market segments
- Be the Voice of the Customer within FPI, consistently embodying a customer-centric approach
- Maintaining a Customer-Centric Mentality and behavior at all times Monitor
- Monitor and prioritize actions to address customer quality concerns from various sources, including Fleet Customer Critical issues, and Business Account Feedback
- Lead efforts to resolve quality issues related to critical metrics and leverage Connected Vehicle Data to address early issues and enhance traditional quality metrics
- Prioritize and drive actions to address customer Quality concerns from various sources, such as: Fleet Customer Critical issues, Business Account Feedback, etc.
- Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support accurate prioritization on improving Traditional Quality Metrics
- Drive investigations and actions to deliver metrics that correlate with an exceptional customer experience and support the development of a comprehensive Quality Framework for Connectivity Features
- Benchmark internally and externally, establish action plans, and proactively identify solutions will be crucial in enhancing quality indicators across Connected Vehicle Features
- Propose methods to minimize unnecessary toil and manual work related to quality issue management, ensuring a seamless experience for our customers
- Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics that correlate to an outstanding customer experience
- Support creation of an up-to-date Quality Framework encompassing all Connectivity Features
- Proactively identify and capture peer support to quickly solve any issues affecting customers
- Propose methods to reduce unnecessary toil and manual work related to quality issue managements
- Maintain resilience as new tools/processes are established upon teams already working with other demand
REQUIRED SKILLS & QUALIFICATIONS:
- Bachelor’s degree from an accredited university or a WES-evaluated equivalent
- 2+ years of experience in resolving customer quality issues
- 2+ years of experience in data analytics, reporting, and managing dashboards
- 2+ year of experience with querying and utilizing large datasets to prove/disprove theories/investigations
- 1+ years of experience working with cross-functional teams and engaging with stakeholders
- Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features
- Experience with the following: Data Analysis, Connectivity, Embedded Software, Telematics, Customer Support, Cross-functional, Support Problem Tracking, Analytical skills, Business Skills, Critical Thinking, Customer Service, Data Integrity, Data/Analytics, Fleet Management
PREFERRED SKILLS & QUALIFICATIONS:
- Bachelor's degree in Engineering, Computer Science, Information Technology, Data Science or other scientific field of study
- 2+ years of experience in handling Connected Vehicle related Quality concerns
- 1+ years of experience with JIRA Telematics, Fleet industry experience
- Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Green belt and/or Black belt is a plus Solid understanding of vehicle electrical architectures and components
- High level of interpersonal skills to effectively connect with a diverse group of people and cross functional teams
- Ability to respond and prioritize several demands from different teams and point of view
- Ability to drive Quality/Performance attitude into different levels inside the Company
COMPENSATION & BENEFITS:
- $38.00 - $42.00/ hour (depending on experience)
- Paid Benefits after 90 days (individual and family) – extended medical, out-of-country coverage, dental etc.
- Pension eligibility, with employer match, after 1 full year of work (open enrollment every October)
MEDA offers an excellent referral bonus. Great candidates know great candidates.
MEDA Limited is an equal opportunity employer and does not discriminate in employment on the basis of any of the protected reasons as described in the Ontario Human Rights Code. We are committed to providing accommodation for persons with disabilities, as described in the Accessibility for Ontarians with Disabilities Act, 2005, reasonable accommodation requests will be reviewed and granted to those that request assistance during our hiring process.
