We are recruiting an experienced After Sales In Dealership Trainer to join our team to support our client in the automotive industry.
NOTE:
- Remote
- 30 hours/week max, on a per course basis
- MUST be fluent in both English and French
RESPONSIBILITIES:
- Facilitating service drive process training in dealerships along with coaching individual employee on the proper customer treatment
- Performance improvement for dealership service
- Liaison between the corporation and dealership personnel
- Deliver training to over 200 Service Advisers and 50+ Service Managers at 50+ dealerships
- Deliver process training to designated dealerships
- Initiate performance improvement at the dealership level to positively impact customer advocacy
- Understand and effectively communicate Performance Academy content while displaying confidence in the curriculum
- Communicate training schedule and logistical requirements to maximize efficiency and minimize expense
- Thoroughly understand all corporate training programs, certification, corporate programs and market initiatives to effectively communicate to dealership personnel
- Support and partner with Business Center personnel on various initiatives to promote increased customer advocacy
- Act as a Liaison between corporate and dealership
- Adhere to all Corporate Process Guidelines regarding Business Expense and Travel Policy
- Represent company in a professional manner at all times
REQUIRED SKILLS & QUALIFICATIONS:
- Must be English and French bilingual in order to present courses in either language
- Must have in dealer experience
- Strong proficiency in Zoom meetings
- Experience with Adobe
- Ability to manage between various time zones
- Time-management skills
COMPENSATION & BENEFITS:
- $56.00/ hour - $60.00/ hour (depending on experience)
- Paid Benefits after 90 days (individual and family) – extended medical, out-of-country coverage, dental etc.
- Pension eligibility, with employer match, after 1 full year of work (open enrollment every October)
MEDA offers an excellent referral bonus. Great candidates know great candidates.
MEDA Limited is an equal opportunity employer and does not discriminate in employment on the basis of any of the protected reasons as described in the Ontario Human Rights Code. We are committed to providing accommodation for persons with disabilities, as described in the Accessibility for Ontarians with Disabilities Act, 2005, reasonable accommodation requests will be reviewed and granted to those that request assistance during our hiring process.
