Customer Service/International Supply Liaison

Job Details

LocationCenter Line, MI, United States of America
Job TypeContract Full-Time

Job Description


  • Bachelor's degree in Supply Chain or related program


  • Entry level 0-2 years
  • Leadership skills required
  • Knowledge of inventory/management systems, supply chain management, and/or operations management
  • Excel & Access experience required (Moderate to Advanced Access skills, including ability to write complex queries, create forms and reports, is preferred)
  • Must be a self-starter with excellent communication skills, both written and oral
  • Strong people skills with the ability to work with widely diverse cultures
  • Competency in Chinese/Mandarin, Spanish, or Arabic a plus
  • Will be required to drive a company car. A valid driver's license is required as well as a clean driving record
  • Will be required to travel domestically and internationally up to 20%


  • Customer Service/International Supply Liaison between a regions (APAC, LATAM, or EMEA) markets and client’s global sourcing facilities on issues concerning parts availability, logistics, and order fulfillment
  • Work with Inventory Control, Parts Distribution Centers, Logistics, Technical Service Operations, and Purchasing to resolve aged customer backorders and critical customer cases
  • Analyze aged orders for fulfillment by supplier or alternative parts sourcing
  • This position is responsible for utilizing various systems (legacy and web based) to analyze supply chain pipeline and communicate order status to international customer base
  • This individual will organize and lead weekly meetings with markets discussing major constraints and provide updates on escalated orders/cases

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