Business Developer/Program Manager

Job Details

LocationWarren, MI, Canada
Job TypeFull-Time Regular

Job Description

On behalf of our packaging client, we are recruiting for a Business Developer/Program Manager person for an established Packaging Company to develop new business and maintain favorable relationships with new and existing clients in order to increase revenue and deliver the product on time. This role comes with a current client base that will be provided for contacting existing clients for maintenance/added sales. Must also possess Packaging Engineering knowledge and experience for this role.

  • Ensure that all products and services consistently meet client needs. Help with deadlines, monitor workflow and interact with fellow staff members to ensure customer service level is met
  • Participate in all phases of the project execution from business award through closeout. Prepare reports for upper management regarding status of projects as necessary
  • Work with administration to onboard new customers including financial paperwork, contacts for accounting, purchasing, shipping. Onboarding includes being the source for answers on the customer preferences
  • The main point of contact with the customer: assess customer needs regarding priorities, deadlines, and quantities. Drive team for “on-time” deliverables
  • Review each job for new accounts as it is awarded to ensure the following:
    • The quoted value and PO value match, and that the job is still commercially viable based on capacity and material
    • All the data required to complete the work order is collected from the customer and updated on the
  • Internal Communication:
    • Mandatory attendance at all meetings related to work orders you are managing to review quotes, new sales opportunities, and
    • Work within company E-Data
  • External Communication:
    • Respond to all customer queries within the same business day with an answer or an agreed time for a follow-up
    • Know customer specifications to review design and prototypes
    • Solve customer packaging challenges through direct experience or pulling from the decades of packaging. Correct situations that need resolution; don’t let a problem linger with a customer and engage management support when necessary
  • Job Costing:
    • Watch for work outside the scope of the original work order. Generate Field Order Change (F.O.C.)
    • Be a resource for the specifics behind a project to determine if cost overruns were internal or a potential O.C.
    • Complete required paperwork according to ISO 9001:2015
  • Minimum of 2-3 years of packaging experience, preference given to individuals who have worked in a dunnage company.
  • Effectively manage multiple projects in a fast-paced
  • Provide technical expertise regarding materials, systems, and packaging design
  • Maintain a 6-week outlook to ensure all firm work orders are up to date and on target
  • Maintains detailed documentation of customer communication, processing data, and other pertinent product information and timely
  • Ensure a secondary relationship is developed with customers for continual coverage during holidays, vacations

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