On behalf of our packaging client, we are recruiting for a Program Manager/Sales to develop and maintain favorable relationships with new and existing clients in order to increase revenue and deliver the product on time.
Ensure that all products and services consistently meet client needs. Help with deadlines, monitor workflow and interact with fellow staff members to ensure customer service level is met
Participate in all phases of the project execution from business award through closeout. Prepare reports for upper management regarding status of projects as necessary
Work with administration to onboard new customers including financial paperwork, contacts for accounting, purchasing, shipping. Onboarding includes being the source for answers on the customer preferences
The main point of contact with the customer: assess customer needs regarding priorities, deadlines, and quantities. Drive team for “on-time” deliverables
Review each job for new accounts as it is awarded to ensure the following:
The quoted value and PO value match, and that the job is still commercially viable based on capacity and material
All the data required to complete the work order is collected from the customer and updated on the
Mandatory attendance at all meetings related to work orders you are managing to review quotes, new sales opportunities, and
Work within company E-Data
Respond to all customer queries within the same business day with an answer or an agreed time for a follow-up
Know customer specifications to review design and prototypes
Solve customer packaging challenges through direct experience or pulling from the decades of packaging. Correct situations that need resolution; don’t let a problem linger with a customer and engage management support when necessary
Watch for work outside the scope of the original work order. Generate Field Order Change (F.O.C.)
Be a resource for the specifics behind a project to determine if cost overruns were internal or a potential O.C.
Complete required paperwork according to ISO 9001:2015
REQUIRED SKILLS & QUALIFICATIONS:
Minimum of 2-3 years of packaging experience, preference given to individuals who have worked in a dunnage company.
Effectively manage multiple projects in a fast-paced
Provide technical expertise regarding materials, systems, and packaging design
Maintain a 6-week outlook to ensure all firm work orders are up to date and on target
Maintains detailed documentation of customer communication, processing data, and other pertinent product information and timely
Ensure a secondary relationship is developed with customers for continual coverage during holidays, vacations
MEDA offers an excellent referral bonus. Great people know great candidates.
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